Job Advertisement: Manager of the Contact Center

We are looking for a Manager of the Contact Center to join our large international company.

The main responsibilities include:

• Organization of smooth operation and effective functioning of the contact center;
• Participation in recruitment process and interaction with HR department;
• Implementation of planned indicators;
• Effective team management (competent task setting, quality control, employee training and development);
• Continuous analysis and improvement of the contact center work;
• Maintaining employee working schedules (including interchanges);
• Resolving financial and administrative matters;
• Preparation and analysis of performance reports.

Requirements:

• At least 1 year of experience in the position of Contact Center Manager or CCM Assistant or 2 years of experience as a Supervisor;
• Strong management skills;
• Ability to make independent and timely decisions;
• Responsibility and focus on results;
• Experience in CRM Systems (may be considered an advantage);
• Languages – Serbian, English at least C1 level, Russian as an advantage.

Conditions:

• Salary based on the results of the interview, depending on experience and skills (salary + KPI);
• Availability of additional benefits from the company;
• Official employment;
• Work schedule 5/2 (five days a week, two days off).