Prethodna strana

IT Support Specialist

Postavljen od NEFERTITI OMLADINSKA ZADRUGA

Oglas je istekao

Beograd

po dogovoru

 

Your role: As an IT Support Specialist you are the first point of contact and the customer facing support for IT support enquiries.

 

Fluent in German and English German is mandatory.

 

Your tasks:

  • Ensuring IT support is provided by phone or chat for incidents related to all type of computers as well as mobile devices
  • Receipt of customer inquiries and qualification and documentation of incidents and problems
  • Performing an initial error analysis by telephone, e-mail and remote control
  • 1st and 2nd level support: troubleshooting and implementation of solutions
  • Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
  • Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
  • Proactive monitoring of systems and services
  • Creation and maintenance of technical documentation

 

Your profile:

  • In progress, or successfully completed computer science studies
  • Good technical knowledge of Microsoft technologies
  • Solid understanding and knowledge of the common operating systems (e.g. Windows 10), Microsoft Office / Microsoft 365 and of supporting mobile solutions (IOS and Android Based)
  • Consultancy skills

 

Your personality:

  • Initiative, independent personality with a passion for technology and equal pleasure in working in a team
  • On-schedule, reliable and excellent organizational skills
  • Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior

Slični poslovi

IT TEHNIČAR

Beograd

po dogovoru

IT - Referent Marketinga

Beograd

po dogovoru

IT MANAGER - SISTEM ADMINISTRATOR

Više gradova

po dogovoru

Već 11 godina naše usluge koriste hiljade zadovoljnih poslodavaca.

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