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Customer Support Specialist - English language


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Are you ready to join a fast-growing outsourcing company that offers various growth opportunities?

Silver Bell Group success started 7 years ago and today its local team has more than 400 people.

Every day our colleagues are in touch with people from over 25 different nations and cultures and they communicate in more than 10 different languages.

In cooperation with our client, we are in search of a Customer Support Specialist who will join our English-speaking team. 


  • Effectively respond to customer requests and questions by chat and email
  • Deal with and help resolve any customer complaints
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Following operational procedures in every contact with the customer


  • Excellent knowledge of the English language (written and spoken)
  • At least 6 months of customer service experience.
  • Ability to demonstrate effective interpersonal and communication skills with customers
  • Strong customer and service orientation
  • Friendly and outgoing personality with a “can do” attitude.
  • Ability to follow defined processes and procedures

We are offering:

  • Job in a young and dynamic environment
  • Competitive salary
  • Possibility to grow your career and enhance your professional skills  
  • Friendly and accessible office location

Please note that only applications sent in the English language will be considered for this position. If you have any questions feel free to contact us via

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Slični poslovi

50 Customer Service Agents (m/w/d)



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