For the needs of our client, we are looking for motivated and responsible candidates for Customer Service Agent (French language) in Belgrade.

Job description:

• Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution.

• Responding to all enquiries in a professional, courteous and friendly manner.

• Build rapport with the customer to provide a best-in-class customer service experience.

• Maintaining customer information and records inline with the DPA and our internal information Management

Security processes.

• Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.

• And other duties in line with business requirements.

Candidate profile:

• Excellent customer care skills

• Be a professional ambassador or both DDC MLS and our client

• Be clear and friendly on the telephone, actively listening and speaking confidently

• Good teamwork skills and the ability to work within a fast - paced environment unsupervised

• The ability to work quickly and accurately under pressure

• A professional attitude when dealing with customers

• Flexible and adaptable

• A genuine passion for helping others

• Ability to work to targets

• Be comfortable with computers Et tech

• Proven experience/evidence in understanding and interpreting written documents in French (minimum knowledge - B2 level)

We offer candidates:

• Full Time position (remote work opportunities and part time work)

• Working hours: 9am-5pm (Monday to Friday)

• Salary 750 EUR

*** Applications without a CV will not be considered.

Interested candidates can apply by sending CV to e-mail address [email protected] with an indication Customer Service Agent (French language) or through our website www.mjob.rs to the advertisement number 11737.