Telenor group is an international provider of tele, data and media communication services. Telenor group has mobile operations in 11 markets in the Nordic region, Central and Eastern Europe and in Asia, as well as an economic stake of 31.67 per cent in VimpelCom Ltd., operating in 20 markets.
Call Center Agent
- Secondary education (high-school exit exam is a must)
- Fluent in English
- User-level Word and Excel skills
- Excellent communication skills
- Excellent grammar skills
- Excellent problem-solving ability
- Customer-centric way of thinking
- Sales-minded approach
- High resistance to stress and monotony
- Handles incoming telephone calls
- Provides all information to customers regarding services, promotions, monthly bill, procedures etc.
- Handles customer requests
- Performs billing-related tasks
- Cross sells through incoming calls, recommends new products and services to customers
- Forwards to the competent offices any comments/feedback received from customers
If you are interested in the position and your profile fits the above stated requirements, please follow this link to fill out an on-line application: www.gigroup.rs/aktuelni_konkursi
Closing date: 21.06.2013
Please note that only short-listed candidates will be contacted.
If you have any additional questions regarding the position, please contact Gi Group.