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Customer Service Agent

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Rok za prijavu: OGLAS JE ISTEKAO (postavljen: 21-10-2019)
Oglas pregledan: 1282 puta
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About Us

CIIB is a new company located in Zurich, Switzerland offering our clients individual solutions for Customer Care, Data Management, Backoffice Support and many other fields. 


Want in? We’re hiring Customer Care executive for a full time position in Belgrade!


On any given day, you’ll be doing one or all of these things:

    • Support our customers by handling and solving their requests (by phone, e-mail or chat)
    • Register, evaluate and take decisions on claims
    • Orchestrate our partners and manage processes for fast resolution
    • Back office tasks (e.g. complaints handling and other extra tasks such as translations and market research)
    • Drive results by identifying and implementing process improvements
    • Organize team activities and events, e.g. weekly lunch, monthly team event
    • Team-up with colleagues from other functions and other offices to identify and research new business opportunities


Desired Skills And Experiences

    • Excellent language capabilities in German or French
    • Good command of English
    • Other languages (Italian, Portuguese, Spanish, Dutch) are a plus
    • Good communication skills, both written and oral
    • Customer-oriented attitude
    • Strong teaming spirit and interest to work in a multi-cultural team
    • Curious to continuously learn and explore new approaches/technologies
    • Previous customer care experience is a plus


If you are interested in exploring the opportunity to join our fast-growing international team and to shape our offices in Belgrade, please send your application at [email protected]

Važno pročitaj ↓

Ocenite oglas:
Trenutna ocena: 2

O poslodavcu:
JOWISH GmbH Switzerland

Beograd, Novi Beograd

Matični broj: 80148009
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Trading Company

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