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IT Support Specialist

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Rok za prijavu: OGLAS JE ISTEKAO (postavljen: 13-04-2018)
Oglas pregledan: 383 puta
Povećaj font: A+ | A-
Oglas važi za gradove: Beograd


Your role: As an IT Support Specialist you are the first point of contact and the customer facing support for IT support enquiries.


Fluent in German and English German is mandatory.


Your tasks:

  • Ensuring IT support is provided by phone or chat for incidents related to all type of computers as well as mobile devices
  • Receipt of customer inquiries and qualification and documentation of incidents and problems
  • Performing an initial error analysis by telephone, e-mail and remote control
  • 1st and 2nd level support: troubleshooting and implementation of solutions
  • Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
  • Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
  • Proactive monitoring of systems and services
  • Creation and maintenance of technical documentation


Your profile:

  • In progress, or successfully completed computer science studies
  • Good technical knowledge of Microsoft technologies
  • Solid understanding and knowledge of the common operating systems (e.g. Windows 10), Microsoft Office / Microsoft 365 and of supporting mobile solutions (IOS and Android Based)
  • Consultancy skills


Your personality:

  • Initiative, independent personality with a passion for technology and equal pleasure in working in a team
  • On-schedule, reliable and excellent organizational skills
  • Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior

Važno pročitaj ↓

Ocenite oglas:
Trenutna ocena: 3

O poslodavcu:

Beograd, NEHRUOVA 51 A LOK 133

PIB: 105417523
Matični broj: 20379162

Omladinska zadruga " N E F E R T I T I " osnovana je početkom 2008 godine u Beogradu sa osnovnim zadatkom da omogući i obezbedi da zadrugari na organizovan način, za potrebe poslodavca, obavljaju poslove koji imaju privremeno povremen karakter.

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