TECHNICAL SUPPORT ENGINEER JAVA
HR Solution is an IT Recruitment, Consultancy and Assessment company, part of a group of companies with more than 14 years of experience in IT Assessment and Recruitment, HR Solution is always striving to provide its candidates and clients with the best quality of service.
Our client is providing technical support for global customers of a large international company, focused on management, transmission and display of video formats.This is a great opportunity for you to join their team and start working as a Technical Support Engineer directly from your home!
- Technical support of software applications based on Java Web technologies and troubleshooting all the way from the network layer to a Java error stack trace-a.
- Researching issues, making problem replication and root cause analysis
- Providing solutions to issues of enterprise customers
- Communicating with other offices within the company: Professional Services, Engineering, Managed Services and QA
- Maintaining the history and status of reported problems in the Zendesk ticketing system
- Contributing to the improvement of company products, documentation and processes
- Creating technical documentation for the internal knowledge base of the company
- 2-5 years of experience in working with clients in the IT sector (eg. professional services / consulting, presales, technical support), preferably with a large business customers
- System Administration experience
- Fluency in English (both written and spoken)
- Diploma in the field of Informatics / Computer Science (PMF, ETF, FON, RAF…) will be considered as an advantage
- Experience with Java EE applications (Tomcat, JBoss, ...) is a plus
- Experience with Oracle and SQL Server databases is beneficial
The company will offer you:
- Remote position so you can work from the comfort of your home
- Working hours from 14:00 to 22:00
- Competitive salary
- Possibility to switch to development role
- Business trips
If you are interested in this offer, please send your application (CV) in English language via e-mail DIRECTLY to:
Confidentiality of all applications is assured! Only short-listed candidates will be contacted! The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE!