Manager of the Contact Center

Зарплата По договорённости

Опубликовано: INTOUCH DOO BEOGRAD

Опубликовано 21.03.2024.

Уже разместил объявлений на KlikDoPosla: 37

Оригинал объявления на сербском языке. Перевод пока недоступен.

Job Advertisement: Manager of the Contact Center

We are looking for a Manager of the Contact Center to join our large international company.

The main responsibilities include:

Organization of smooth operation and effective functioning of the contact center;
Participation in recruitment process and interaction with HR department;
Implementation of planned indicators;
Effective team management (competent task setting, quality control, employee training and development);
Continuous analysis and improvement of the contact center work;
Maintaining employee working schedules (including interchanges);
Resolving financial and administrative matters;
Preparation and analysis of performance reports.

Requirements:

At least 1 year of experience in the position of Contact Center Manager or CCM Assistant or 2 years of experience as a Supervisor;
Strong management skills;
Ability to make independent and timely decisions;
Responsibility and focus on results;
Experience in CRM Systems (may be considered an advantage);
Languages – Serbian, English at least C1 level, Russian as an advantage.

Conditions:

Salary based on the results of the interview, depending on experience and skills (salary + KPI);
Availability of additional benefits from the company;
Official employment;
Work schedule 5/2 (five days a week, two days off).

Срок действия: 26.04.2024.