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Datum isteka: 24.10.2024.
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For the needs of our client, we are looking for motivated and responsible candidates for Customer Service Agent(Swedish language) in Belgrade.
Job description:
• Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution.
• Responding to all enquiries in a professional, courteous and friendly manner.
• Build rapport with the customer to provide a best-in-class customer service experience.
• Maintaining customer information and records inline with the DPA and our internal information Management
Security processes.
• Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.
• And other duties in line with business requirements.
Candidate profile:
• Excellent customer care skills
• Be a professional ambassador or both DDC MLS and our client
• Be clear and friendly on the telephone, actively listening and speaking confidently
• Good teamwork skills and the ability to work within a fast - paced environment unsupervised
• The ability to work quickly and accurately under pressure
• A professional attitude when dealing with customers
• Flexible and adaptable
• A genuine passion for helping others
• Ability to work to targets
• Be comfortable with computers Et tech
• Proven experience/evidence in understanding and interpreting written documents in Swedish (minimum knowledge - B2 level)
We offer candidates:
• Full Time position (remote work opportunities and part time work)
• Working hours: 9am-5pm (Monday to Friday)
• Salary 800 EUR
*** Applications without a CV will not be considered.
Interested candidates can apply by sending CV to e-mail address poslovi@mjob.rs with an indication Customer Service Agent (Swedish language) or through our website www.mjob.rs to the advertisement number 11738.
Datum isteka: 24.10.2024.